We must be contacted BEFORE returning items. All items must be returned complete with original packaging and in a saleable condition i.e. not covered in mud or hair and not smelling of cigarettes etc. All costs of return are at your expense and a refund or exchange will not be made until we receive the item back. We recommend returning items recorded and/or insured as responsibility remains yours until we receive them back in good condition/undamaged and signed for.
Special orders may be subject to restocking charge (notified at time of placing order) and personalized items are non refundable except where faulty.
All items MUST BE RETURNED WITHIN 30 DAYS and we must be notified within 14 days except when prior agreement has been made.
These terms do not affect your legal rights.